Refund and Returns Policy

Exchange and Return Policy for Dubai Borka

At Dubai Borka, we are committed to providing you with the finest modest clothing. However, we understand that there may be instances where you may need to exchange a product. Please take a moment to review our Exchange and Return Policy.

1. Conditions for Exchange:

a. Product Discrepancy:

  • If the product received does not match the one you ordered, please contact us immediately.

b. Change of Mind:

  • If you change your mind about a purchase, you may exchange the product within 7 days of receiving your order.

2. Return Eligibility:

a. Product Condition:

  • The product must be fully intact, unused, and in its original packaging with a memo or invoice.

b. In-Person Exchange:

  • Exchanges for change of mind can only be made in person at our outlet.

c. Delivery Fees:

  • Customers are responsible for the delivery fees associated with returning the product unless the return is due to a mistake on our part.

3. Process for Exchange:

a. Contact Us:

b. Visit Our Outlet:

  • For change of mind exchanges, visit our outlet with the product and the original order confirmation.

c. Verification:

  • Our staff will verify the condition of the product to ensure it meets the eligibility criteria.

d. Exchange Process:

  • Once verified, you may choose a replacement product of equal or lesser value. If the new product is of higher value, the price difference must be paid.

4. Exclusions:

a. Used Products:

  • We do not accept exchanges for used products.

b. Beyond 7 Days:

  • Change of mind exchanges are only accepted within 7 days of receiving the order.

5. Refund Policy:

a. Cash Refunds:

  • We do not provide cash refunds.

b. Exchange Only:

  • Exchanges are the sole remedy for change of mind returns.

6. Contact Us:

If you have any questions or concerns about our Exchange and Return Policy, please contact us at

By making a purchase with Dubai Borka, you agree to adhere to the terms of this Exchange and Return Policy.

Dubai Borka

Shop #543, Level #05,Tokyo Square, Ring Road, Mohammadpur. Dhaka, Bangladesh.
Contact Phone: (+88)01757 777765
Contact Email: